About Titlow Garage Doors & Gates
Locally owned garage door specialists serving Tacoma, WA and Pierce County since 2016
About Titlow Garage Doors & Gates
Titlow Garage Doors & Gates is a locally owned garage door company serving Tacoma, WA and the surrounding area. They handle a wide range of work, including garage door installation, garage door repair, broken spring replacement, opener installation, and emergency service for both residential and commercial properties. Whether a customer needs a new garage door installed or an existing opener system repaired in a hurry, the team brings practical experience and a straightforward approach to every job. They also offer gate installation and repair as an add-on service for property owners looking to improve their home's security and curb appeal.
The company was founded in 2016 with a simple goal: give Tacoma families and property owners a dependable garage door service they can actually count on, without the runaround that sometimes comes with bigger contractors. From the beginning, the focus has been on fair pricing, honest assessments, and getting the job done right so customers aren't left dealing with the same problem twice. Over the years, Titlow Garage Doors & Gates has built a steady reputation through word of mouth and the kind of repeat business that only comes from neighbors trusting neighbors.
Connor Ward leads the business with a hands-on approach, staying involved in day-to-day operations and making sure every customer is taken care of from the first call through the final repair. Titlow Garage Doors & Gates isn't the biggest operation in the area, and that's exactly the point — when you call, you get experienced people who know your community and care about getting you back on track quickly, whether it's a broken spring on a Monday morning or a door that won't close on a cold night.
Meet the Manager
Connor Ward
Manager — Titlow Garage Doors & Gates
Connor Ward got into garage door work after years in general contracting, where he saw firsthand how often a broken garage door left families stuck — sometimes literally — without a quick or affordable fix. He started Titlow Garage Doors & Gates to be the kind of local resource Tacoma families could actually rely on when something goes wrong.
What he cares most about is showing up when it matters, being straight about what the job actually costs, and fixing it right the first time so you're not dealing with the same problem a month later.
Our Service Philosophy
Quality Parts, Proper Installation
We use springs, cables, rollers, and opener components from established manufacturers — parts that are rated for the application and available for future service. A repair done with substandard parts isn't a repair; it's a delay.
Doing the Job Right the First Time
Our service philosophy is simple: complete each job to a standard that holds up. That means accurate diagnosis before any repair, correct part selection, and proper technique — the kind of work that doesn't generate callbacks a month later.
Direct Access to Experienced Technicians
Customers work directly with experienced garage door professionals on every job. There's no dispatcher sending out a different crew each time. Continuity matters — it's part of how we provide consistent results and build long-term relationships.
Honest Pricing, Clear Communication
We provide straightforward pricing and clear explanations of what we recommend and why. If a repair isn't cost-effective relative to replacement, we'll say so. Customers make better decisions when they have the full picture.
Technical Standards
Titlow Garage Doors & Gates installs and services garage door systems following manufacturer installation guidelines and UL 325 safety standards for automatic door operators. UL 325 governs entrapment protection requirements for residential and commercial garage door openers — defining mandatory safety device configurations to prevent injury from moving doors.
We stay current with manufacturer technical training for the opener systems we install. This means we can accurately diagnose problems, correctly configure travel limits and force sensitivity, and identify when a component is approaching end-of-life before it causes an unexpected failure. Safety reversal testing is performed on every opener installation and service visit.
Spring replacement — one of the most safety-critical repairs in garage door service — is handled with proper tooling and procedures. Improperly wound torsion springs under high tension are a serious hazard. We do not cut corners on spring work, and we size replacement springs correctly for door weight and height rather than substituting whatever is close.